0495- 2492656 / +91 9387508749

Delivery and Returns Policy

Delivery & Returns

  • All domestic orders are processed and shipped within 2-3 business days. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

  • All domestic orders are processed and shipped within 2-3 business days. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Nova Production Unit takes no responsibility for goods signed by an alternative person.
  • Cash on Delivery is not available on Nova Production Unit website.

Shipping Charges

We ship products throughout India and all orders, there is a shipping charge of Rs. 50 per 500 grams.

Returns and Refunds

Nova Production Unit is not responsible for any damage caused after delivery In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +91-9387508749 and our Customer Care will be happy to assist you. originsoap@gmail.com. Customers can also use the live chat feature on WhatsApp.

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms.